Customer service

Get in touch

How can we help you?

General enquiries

For general inquiries please call KONE customer service on +62 804 1 888 800.

We are available every working day between 08.00 and 17.30.

Report a service need or incident

To report a service need or an emergency such as an entrapment call 09 998 8877 (backup tel: 09 998 88666).

For non-urgent requests you can also email@kone.com

Frequently asked questions

Below are some helpful answers to common questions about equipment maintenance and how to find out about current and upcoming maintenance work.

You can check your equipment’s status via KONE Online or KONE Mobile. If the equipment is covered by KONE 24/7 Connected Services you’ll be able to see if we’re already working on fixing the problem. You can make a service request or report an incident by calling us or getting in touch directly from KONE Online or KONE Mobile.

Stay up to date wherever you are

Real-time maintenance info at your fingertips

img_Preventive_maintenance_08_Selected_highlights-688x376

KONE Online

KONE Online gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment via an easy-to-use web portal.

img_Preventive_maintenance_09_Selected_highlights-688x376

With the KONE Mobile app you can stay up to date with everything that’s going on with your equipment anywhere, anytime. You can choose to receive smartphone notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Get in touch

You can use the form below to tell us more about how we can help you. One of our team will be in touch as soon as possible.

Sample form

How can we help you?

For job and application status inquiries: Should your resume be selected, the recruiting team will reach out to you and schedule a time to talk. Please apply here if you are an external candidate, and apply for any roles that best suit your skills and interests. If you are having trouble applying – try using a different internet browser (e.g. Internet Explorer, Google Chrome, Firefox Mozilla, etc.) For any further questions in recruiting, please check out our Recruiting FAQs page.

Hidden question

First name

Last name

Company

Phone (Please provide a phone number starting with +62 and no spaces (ex. +622839975373))

+62

Email

Address

City

Postcode

I am a KONE customer

My enquiry is about

Tell us how we can help you. Provide as many details as you can.

How would you like to be contacted?

I would like to be contacted by phoneI would like to be contacted by emailPlease do not contact me

I would like to receive relevant content from KONE including marketing messages via email

Please notice, that when you submit this form, we will be collecting your personal data. For more information about personal data processing, please see our Privacy Statement.

reCAPTCHA helps prevent automated form spam.

The submit button will be disabled until you complete the CAPTCHA.