KONE maintenance customer communication channels

View real-time information on the condition of your elevators, escalators, and automatic building doors.

Review past, ongoing, and upcoming maintenance work plus the associated costs.

Contact a customer service professional quickly and easily whenever you need to.

The KONE Online web portal gives you and your team round-the-clock access to performance, maintenance, breakdown, and repair data for all your equipment.

You can also review maintenance contracts and generate reports on maintenance work and costs to help with planning and budgeting.

With the KONE Mobile app you can use your smartphone to stay up to date with everything that’s going on with your equipment – including KONE 24/7 Connected equipment. You can choose to receive notifications on equipment status, maintenance schedules, and the progress of any maintenance work we’re doing for you.

Download the app to get started.

KONE Mobile helps you to track the progress of all maintenance tasks, from request registration all the way to completion, with status notifications on your smartphone. You get a clear picture of what’s happening with all your equipment, including ongoing maintenance work and whether or not the equipment is operating.

Sending a service request from your smartphone is quick and easy, and so is contacting a service expert at the KONE Customer Care Center.

With KONE Mobile you can improve planning and budgeting with detailed reports on equipment maintenance and repair history, including information on the work done and the cost.